Dwell dapper (“we” and “us”) is the operator of (https://www.dwelldapper.com)(“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General Subject to stock availability
We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind dwell dapper will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receiving of item and are returned to us in original packaging, unused, and in resellable condition. Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.
4.1 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.2 Delivery time
Once the order has been dispatched, it may take 3-7 days to get delivered, depending upon the area Pin code.
4.3 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
7.1 Sales TaxSales tax has already been applied to the price of the goods as displayed on the website
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in transit will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit we will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service for all customer service inquiries, please phone us at +91-8838160805